FAQ

Buying at Amelie-Tailor Online
When you decide to buy something on our site, simply click on 'Buy'. While you continue shopping you can click on 'View Cart' icon at any time to view the contents of your shopping basket. If you have specific request or require further information on any of our products, you can e-mail us at cs@amelietailor.com
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Prices and Delivery
The prices for any goods will be as quoted on our Site, except in the case of obvious errors. Delivery costs will be calculated when you checkout.
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How do I know you have received my order?
You will receive confirmation via email once your order has been placed through our website. It will detail your order quantity, item(s) description, the total cost of your purchase as well as your customer number. You will also receive a second e-mail confirming that your order has been despatched.
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Reviewing/Modifying your order
If you need to make an ammendment to your order with us, please email us we shall make the necessary changes. E-mail order@amelietailor.com (note: You must include your name, postal address and order number).
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Checking your Order Status
You can check the status or your order at any time by clicking the 'View Order Status'' button, Just enter your Login id & password.
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How do I cancel my order?
You can tick "Remove" at any time to clear an item from your shopping basket. Should you change your mind after completing the checkout process, simply contact Customer Services and we shalll cancel your order if it has not already been despatched. Please E-mail order@amelietailor.com
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Returns and Exchanges
We will pay return and exchange for an item that arrives broken or damaged, or is defective in any way, or is not the item that was All return and exchange need to be done.within 15 days for a replacement or full refund.

All Items should be returned to:
Magenta Int.
Unit 518, My Loft
No. 9 Hoi Wing Rd.
Tuen Mun N.T.
Hong Kong

When returning the item, we suggest you retain a certificate of posting for your own records, in the event of the product failing to reach us.

and please notice us before you return your item

Returned products must meet the following criteria for refund:
1. The item must be in resalable condition
2. The item must be in the original packaging with all tags

(we are not responsible for any lost in transit shipped without using registered mail.)

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Our contact details
We are happy to answer any questions you may have regarding these Terms and Conditions or any other aspect of our service. Please contact us on 852-26187597 or Email cs@amelietailor.com 

Date：2007-7-9　【Return】